Privacy Policy

1. Information We Collect

Information You Provide

• Account information (name, email, password)
• Profile information (avatar, preferences)
• Payment information (processed securely by Stripe/PayPal)
• Content you create using our tools
• Communications with our support team

Information Collected Automatically

• Usage data (features used, time spent)
• Device information (browser, OS)
• IP address and location (country/region level)
• Cookies for session management

2. How We Use Your Information

• Provide and improve our services
• Process payments and manage subscriptions
• Send important account notifications
• Provide customer support
• Analyze usage to improve features
• Prevent fraud and abuse
• Comply with legal obligations

3. Information Sharing

We do NOT sell your personal information. We only share data with:

• Payment processors (Stripe, PayPal) for transactions
• AI providers (anonymized) for processing requests
• Analytics services (aggregated, anonymized)
• Legal authorities when required by law

4. Your Rights

You Have the Right To:

• Access - Request a copy of your data
• Correct - Update inaccurate information
• Delete - Request deletion of your data
• Export - Download your data in standard formats
• Opt-out - Unsubscribe from marketing emails
• Restrict - Limit how we process your data

Exercise these rights via Settings → Privacy or by contacting support@craudiovizai.com

5. Data Security

We implement industry-standard security measures:

• All data encrypted in transit (HTTPS/TLS)
• Data encrypted at rest
• Row Level Security (RLS) on all database tables
• Regular security audits
• Secure payment processing via Stripe/PayPal
• No storage of complete credit card numbers

6. Data Retention

We retain your data:

• Account data: As long as your account is active
• Content you create: Until you delete it
• Payment records: 7 years (legal requirement)
• Analytics: Aggregated/anonymized indefinitely

When you delete your account, we remove your personal data within 30 days, except where legally required to retain.

7. Cookies

We use cookies for:

• Essential - Session management, authentication
• Functional - Preferences, settings
• Analytics - Usage patterns (anonymized)

You can manage cookie preferences in your browser settings.

8. GDPR Compliance (EU Users)

For users in the European Economic Area:

• We process data based on consent and legitimate interest
• You have all rights under GDPR Articles 15-22
• You can lodge complaints with your local data protection authority
• Data transfers outside EU use approved mechanisms

9. CCPA Compliance (California Users)

For California residents:

• We do NOT sell personal information
• You can request disclosure of collected data
• You can request deletion of your data
• We do not discriminate based on privacy choices

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children. If we learn we have collected data from a child under 13, we will delete it promptly.

11. Changes to This Policy

We may update this policy periodically. We will notify you of material changes via email or in-app notification at least 30 days before changes take effect.

12. Contact Us

For privacy-related inquiries:

• 📧 Email: privacy@craudiovizai.com
• 📧 Support: support@craudiovizai.com
• 📍 CR AudioViz AI, LLC
• 📍 Fort Myers, Florida, USA